​Dispute resolution

Dispute resolution

Underperformance can give rise to a dispute between the catalyst user and supplier. Those rare disputes can usually be resolved on the basis of the guarantee conditions set out in the commercial and technical offer and an open discussion on establishing a fair settlement.

If the catalyst user and supplier are unable to agree, Catalyst Intelligence can assist with additional fact finding to further clarify the root cause and, on the basis of those facts, mediate to establish a mutually acceptable solution.